Complaint Letter

Write a reply to the complaint letter below:


December 22, 2011

Dear Sir/Madam

I am writing to complain about the recent holiday that I booked with you to Vilamoura.

According to your brochure description the holiday was to be 'relaxing' and 'away from it all'. However, from the beginning we were met with a catalogue of disasters. First of all, our outward flight was delayed by over six hours, which meant that we completely lost the first day of our holiday. When we finally boarded, there was no apology for the delay, and the flight attendants were impolite and unhelpful.

The hotel was only a five-minute walk from the beach, as the brochure describes, but we were extremely disappointed not to be able to swim because the sea was infested with jellyfish. The photographs in the brochure are highly misleading when they show people swimming from this beach. We had to use the small hotel pool, which was grossly inadequate for the number of guests and in the shade after 10.30 in the morning. At night, deafening music from the discotheque next door made it impossible to get a good night's sleep.

The resort itself was far from what we had been led to expect. Good food was very difficult to find, the shops were expensive, and the area to the east of the harbour was a building site with the constant noise of pneumatic drills.

We had been looking forward to this holiday for some time; both my wife and I needed to relax after a stressful year's work as we made clear when the booking was made. Instead we spent a miserable two weeks which resulted in even more stress and inconvenience.

I await your suggestions for compensation.

Yours faithfully

Iva Biggen

Letter of apology by Karen Zheng

Dear R.Linneker:
Thank you for your letter so we know that our tour has been dissatisfy our customers. I, Karen Zheng as the manager apology and I will fix it. I will do double check to make sure that those things will never happen again. Those things happen because that time I was sick when we did the survey. I could not come and I gave the task to my assistant but unfortunately she still young. She just graduate and looking for some experiences. This is the first time she made a mistake and she learnt so many things from this mistake. I hope you understand.
And for this, I will return 50% from your total payment by cash. When do you have a free time? I want to see you as soon as possible.
Thank you for your understanding.

Yours faithfully, 

Karen Zheng Wen Fang

Tour Operator's Report

1. TERMS OF REFERENCE

At the request of the MD, to carry out a survey on the relationship between our management and resort hoteliers.

2. PROCEDURE

• A questionnaire was designed in consultation with senior marketing staff.

• Our hoteliers and our Tour Operations Department were approached and asked to complete the questionnaire.

• The findings were analysed.

3. FINDINGS

3.1 Tour Operations outlined the following difficulties:

3.1.1 Hoteliers are not always frank and open in their dealings.

3.1.2 Many hoteliers refuse to contribute towards the cost of advertising although they benefit from
good publicity.

3.1.3a Some hoteliers introduce massive price increases after rates have been fixed, frequently in the middle of the season.

3.1.3b Others demand additional charges for new room allocations, upgrades and other extras.

3.1.4 Hotel standards often fall below expectations.

3.1.5 Our promotional material is not always well displayed in the hotels.

3.2 Hoteliers tended to focus mainly on money and methods of payment.

3.2.1 Tour operators force down the rates for which rooms were originally contracted.

3.2.2 Tour operators make false claims: either that we have been unable to sell the holidays at the
fixed prices and so insist on a cut in room rates or that local hoteliers have already cut their rates.

3.2.3 Tour operators refuse to pay an economic rate.

4. CONCLUSIONS AND RECOMMENDATIONS

There appears to be a great deal of mistrust on both sides. There are examples of both sides behaving unscrupulously. Neither is happy with the present methods of rate fixing. Realistic contracts should be drawn up at the beginning of the season and adhered to. Clear dates should be set for payments and agreements must be honoured.

Hoteliers should be persuaded of the benefits of contributing towards the advertising and marketing of their hotels.

Hoteliers must be encouraged to maintain high standards in all hotels.

Reflective Writing

Dear Students,

After reviewing the peer assessment feedback and video recording of your presentation, write a paragraph reflecting upon what you think you did and did not do well.

Please state three goals for your next presentation?

Please submit your response as a comment on this post.

Happy Blogging!

Indonesian Traditional Food.

as we all know, Indonesia has an enormous range of traditional food which has different characteristics in its taste, price and the way to make them. Most traditional food such as; gudeg, gado gado, and nasi goreng is very recdognized by most locals and some foreigners, but in fact there are many more exotic traditional food as follows.

Nasi kucing, which is only as smal as a palm and costs around 500 IDR per serving, this traditional food is commonly identified in most Central to East Java cities such as: Solo, Surabaya, and mostly Jogja.

Es Brenebon, this drink is every where actually but, for your information, the best (out of my experience) the best is always in Manadonese restaurants because it was origianlly from Manado. Most manadonese people like this mixture of shaved ice and sweet red bean because it puts off the spiciness in their local food. i personally love this drink because it has that right flavour which is not too sweet and not too plain, i get to have tons of this drink because i hae close manadonese relativesw that loves to cook and share their cuisine.

All in all, Indonesian food is really wide ranged and delicious. there are lots more to list down but i'm afraid that it would be too much for it to be on a single article. Experience new Traditional foods in Indonesia and Enjoy.


Vincent Arvich 1501197654

Just a tourist

Guys, it's not my turn to add a topic to this blog. Nonetheless, I'd love to know where you would go if you ever have the opportunity and why? I'm looking for the primary reason for why would you go to the travel destination that you picked. If it's for me, I'd like to go for a culinary education or such.

Tour Operator

Mr.Lee, will you post an example for a report on the relationship between your management and resort hoteliers? because I am a little bit confused how to make the report. Thank you Sir.

Or maybe guys, who has already understood about the report, please post it and make us clearly. Thank you.

An Indonesion Abroad...

With the hospitality industry rapidly growing and becoming a more widely accepted industry, there is a growing need for hospitality workers around the world. Singapore, for instance, has a huge shortage of hospitality workers and they are exported workers from Malaysia. Indonesia's DepNaKer are pushing for local workers to be eligible to be imported abroad. What do you think, us as future hospitality workers, need to do to make sure we will be recognized as qualified hospitality workers abroad? what general skills and abilities are necessities?

Enquiry letter by Kelvin

611 E Franklin Street

Richmond

Virginia 23219

Europa Tours

74/1 Newborn Avenue

Medford

Massachusets 02155

September 29 2011

Dear Europa,

I am writing this enquiry about planning to take a trip to France this summer. I am Kelvin, 18 years old, from Virginia, and my status is single and i also will be travelling alone.

I will be grateful that you can provide some advertisement about which destinations and tourist attractions you can provide me, and also along with the rate range of price that i am going to pay later on which if there is an accomodation of a discount. I am also implying to you to give me the type of transportation that i will be taking.

Thank you in advance, and i am looking forward to hear from you soon.

Your Sincerely,

Kelvin Sutandar

Inquiry Letter Didu

EUROPA TOURS
74/1 Newbern Avenue
Medford
Massachusetts 02155


Dear Sir or Madam

I am a football coach looking for a vacationing place/ destination in around Europe. From what I read in your brochure advertisement, I think that you might just be the one travel agent I need.

My wife and I are going planning to have a simple romantic holiday in France if that is available in your advertisement. Seeing wonderful views of the city and of course the football stadium as means of amusement for me.

Could you please reply back to me the fares and the transport information for my holiday, that would be so delightful. Thanks for your attention.

Yours truly

Arvich Vincent (Mr)





Sir, I'm sorry for the lateness of the inquiry reply, I just got back from the Hospitality and Tourism Expo. I assure you it won't happen again.

Enquiry Letter by Siaowan Winarto

 Siaowan Winarto

611E. Franklin Street

Richmond

Virginia 23219

EUROPA TOURS

7411 Newbern Avenue

Medford

Massachusetts 02155

 

September 29, 2011

Dear Sir/Madame,

I am writing to enquire about your advertisement trip to Europe especially France. My name is Siaowan and I'm from America. I will going to have a trip with my friend to France in October which is my birthday date. We are all single and really delighted to be travelers in Europe. 

I would be really grateful if you could send me a brochure on my special interest about having trips in Europe. I also would like to know about the details of prices, discounts or any package which you could offer to me. I'm looking forward for the brochure to know more abut the transportation and accommodation in France. 

Thank you in advance. I look forward for your reply soon!

Best Regards, 

Siaowan. W

Inquiry Letter - Yeni Nopitasari

611 E Franklin Street
Richmond
Virginia 23219

EUROPA TOURS
74/1 Newbern Avenue
Medford
Massachusetts 02155

September 29,2011

Dear Sir or Madam

As an enthusiastic traveler , I plan to take a summer holiday in France and I was hoping that you can offer a tours suitable for me.I am 20 years old , and I am traveling alone.

I would be grateful if you could send me an information about the price , the transportation , the accomodation , any discount that may be available and also the brochure.

Thank you in advance.I look forward to hear from you in the near future.



Yours faithfully




Yeni Nopitasari (Ms.)

Enquiry Letter by Vina Suwandi

Vina Suwandi

611 E. Franklin Street

Richmond

Virginia 23219

September 29, 2011

EUROPA TOURS

7411 Newbern Avenue

Medford

Massachusetts 02155

Dear Sir or Madam,

As I am interested and planning on going for a trip to Europe this summer and thinking of taking a touring holiday in France. I am a 18 years old student and I will be with my family, so I am wondering if you have any family tour program or family vacation program

It would be great if you could send me your itinerary and what you have to offer. And I would also like to know about the prices, types of transport which will be used accommodations and whether there will be any discounts that might be available for the trip or programs.

Thank you in advance and I hope I will be hearing from you soon.

Yours Sincerely,

Vina Suwandi (Ms.)

Enquiry letter By Andrew Sandjaja

611E, Franklin Street, Richmond

Virginia

23219

EUROPA TOURS

74/1 Newborn Avenue

Medford

Massachusetts

Dear Sir/Madame,

I am a traveler which wanted to use your touring holiday in Paris. I would like to know what can you offer. I also like to know what accommodation, transport, and what are the prices. I would be grateful if your tours have any promo or discount which may be available and is interesting for me and could you please send me the brochure with the complete details

Thank you in advance. Looking forward for your brochure

Yours Faithfully,

Andrew Sandjaja

Enquiry Letter

611E, Franklin Street, Richmond

Virginia

23219

EUROPA TOURS

74/1 Newbern Avenue

Medford

Massachusetts

June 20, 2011

Dear Sir/Madame,

Due to my next birthday in August, I would like to settle a party in a tropical island. I prefer Asian countries to Europian countries. So, here I am writing to you to request any special package tour. I would prefer to go to Bali, as my friend said that Bali is a good destination to have a vacation and celebrate my birthday.

It would be great if you can send me the details of the offers, including the transportation and accomodation pricing.

Thank you in advance and I'm looking forward to hearing from you soon.

Yours sincerely,

Deanni Ivanda

Enquiry Letter

611 E. Franklin Street, Richmond

Virginia

23219

EUROPA TOURS

74/1 Newbern Avenue

Medford

Massachusetts 02155

September 29, 2011

Dear Sir or Madam :

As a holiday season I am very interested to taxing a touring to Europe with my friend, but I need a reasonable price for this holiday.

I would be grateful if you could send me a brochure on special interest package holidays, together with details of transport, accommodation, and if you have any special out-of-season offers, please kindly inform me.

Thank you in advance. I look forward to hearing your reply in the near future.

Yours Faithfully

Shabila Novia S (Mrs)

enquiry letter

611E, Franklin Street, Richman

Virginia

23219

EUROPA TOURS

74/1 Newbern Avenue

Medford

Massachusetts 02115

Dear Sir or Madam

As an enthusiastic traveller, I am very interested to having a trip to Europe this summer and I am thinking to take a touring holiday in France.

I would be grateful if you could send me the details about what you can offer and the prices. And also about the transportation, accomodation and any discounts that may be available.

Thank you in advance. I look forward to hearing from you soon.

Your Sincerely

Kevin Sumargo

Inquiry Letter - Cattleya Clara Amelia

611 E. Franklin Street Richmond Virginia 23219

EUROPA TOURS

74/1 Newbern Avenue

Medford

Massachusetts 02155

September 29,2011

Dear Sir or Madam

I’m willing to plan a trip to Europe this summer with my husband. As a fashion addict, I’m very interested in taking a touring holiday in France.

I would be grateful if you could inform me about the offer and also the details about the prices, type of transport, and accommodation. I am very happy to know if there are discounts that may be available.

Thank you in advance. I look forward to hearing from you soon.

Best Regards

Cattleya Clara (Mrs)

Enquiry Letter

611 E Franklin Street Richmond

Virginia

23219

EUROPE TOURS

74/1 Newbern Avenue

Medford

Massachusetts 02155

September 29, 2011

Dear Sir or Madam

As a traveler I am very interested in having trip to Europe this summer, especially taking a touring holiday in France.

I would be grateful if you could send me a brochure about tour holiday in France, together with all details of the transport and accommodation and special interest place in there. I’m an 18 years old and a university student. I like to travel with my family, and that’s why I hope that you can send me a family holiday brochure.

Thank you in advance. I am look forward to hearing from you in the near future about my holiday family trip.

Yours faithfully

Peggy

Enquiry Letter

611 E. Franklin Street

Richmond

Virginia 23219

Europa Tours

741 Newborn Avenue

Massachusetts 02155

September 28, 2011

Dear Sir or Madame

I am planing to have a trip this summer to Paris, france. I wonder if you can provide me any transport and acommodation and i want to know about the price rates.

I will be pleased if you can inform me an information about it, you can fax me the brochure or please email me at Ross@hotmail.com. Thank you for your co operation and i look forward to hear your feedback from you soon

Yours Sincerely

Rosstrian

letter

611E Franklin street, Richmond
Virginia
23219

Europe Tours
74/1 Newbern Avenue
Medford
Massachusetts 02155

Dear sir or Madame,
I am writing to enquire about taking a Europe tours in destination to France this summer. While I am having a holiday break and I planning to go on tour with 10 of my friends.

I would be grateful if you could send me information about the price, type of transport, accommodation and any discount that maybe available.

Thank you in advance, I look forward to hearing from you soon

Yours faithfully

Irene

inquiry letter

611 E.Franklin Street,

Richmond

Virginia 23219

EUROPA TOURS

74/1 Newbern Avenue

Medford

Massachusetts 02155

September 29,2011

Dear Sir or Madam

As travelers I am very interested to taking a touring holiday in France with my family.

I would be grateful if you could send me a brochure on special interest touring holiday in Europe especially in France, together with details of the price, transport, accommodation and any discount that may be available.

Thank you in advance. I look forward to hearing from you in the near future.

Yours faithfully

Karina Darma

Inquiry Letter by Karen Zheng

29 Sept 2011

611 E Franklin Street, Nichmond

Virginia 23219

EUROPA TOURS

74/1 Newbern Avenue

Medford

Massaschusetts 02155

Dear Mr or Mrs : 

I am Karen Zheng from America, 19 years old, planning a holiday trip to Franch this Summer with 7 friends. Last week one of my friends gave me your webside and we are interested at your Summer Holiday's Trip to Europe. 

It would be my pleasure if you E-Mail me the price, the transport, accomodation and any discounts that may be available.

I will be waiting for your E-Mail. Thank you,

You fathfully,

Karen Zheng (Miss)

inquiry letter Raymond Baruna

e2121 E Oltorf St

Austin, TX 78741

Aurora Travel
3010 Heming Wy
Houston, TX 79514

Dear sir or madam,
As a family of four with two children, I would like to request detail information about upcoming get away vacation in European country side. My family will travel with me. There will be my beloved wife and my two sons.
As I would like to know the nearest availability date, I need the information of the accommodation of the place that we are going to stay, the transportation provided, and the kind of food we suppose to expect that we will have in the future. Please let me know the quotation for the family as soon as you meet the information collected. I hope you can include the packages in it.

Yours faithfully


Mr. Raymond Baruna

Enquiry Letter

611 E. Franklin Street

Richmond, Virginia

23219

Europa Tours

74/1 Newbern Avenue

Medford, Massachusetts

02155

29 September 2011

Dear Sir or Madam

As an American businessman, I am interested of having a trip to Europe this summer. I am likely to take a touring holiday in France.

I would be grateful if you could send me a brochure of what you can offer. Also let me know about prices, type of transport, accomodation and any discounts that may be available.

Thank you in advance. I look forward to hearing from you soon.

Yours faithfully

Reagan K W (Mr)

LOVE LETTER

Europa Tours

74/1 Newbern Avenue

Medford

Massachusetts

02155

611 E.Franklin Street

Richmond, Virginia

2319

Dear Mr Kevin Sumargo ,

I am delihted to enclose about holiday tou in France.Well, we have a special price for France, and it's only cost you USD 10.000 VAT, Flight tickets are included. We offer you a private car with the driver as the guide If you are travelling less then 10 persons.If you are travelling more than 10 persons we will provide you a full AC bus with comfort seats and fully equipped with entertainment systems such as TV and dvd.We will accommodate you in a 5 stars hotel.And I'm affraid we don't have any discount available for this summer.

If you still have any question please feel free to call our call center on 012-93890572.

We look forward to welcoming you on Europe Tour soon.

Your Sincerely,

Tomy Saputra

Travel Agent Manager

Please post your letter

Hi guys! Sorry for this late post.
About the letter which we made at Sept 29th, please post it in our blog. So we can see and learn our friends' letter. Thank's.

Professional Writing Assignment

Dear Students,

Professional letter writing skills are essential for those working in the hospitality and tourism industry.

So far we have covered the following formal letters:

1. Enquiry Letter (studied in week one)
2. Cover Letter (to accompany a job application)

Using the guidelines and model letters in the course book, write ONE of the above letters and submit it as a comment on this post. You may submit both if you like, but only one is required for assessment purposes.

I also encourage you to give feedback on other students' writing and to use that feedback to make revisions / improvements to your work.

Please check in with me if you have any questions or need my input.

Cheers,

Lee

Sample Cover Letter

Here is a sample cover letter I wrote to apply for a position at the Hilton...

7/600 Station St

Carlton North

26^th February 2010

To:

Personnel Manager

Bistro Dejeuner

Crabbe St, East Melbourne

Dear Sir or Madam,

Application for position as Food and Beverage Supervisor,

Hilton Melbourne South Wharf

I am pleased to submit an application for the above position, which was advertised on your website. My resume is attached.

As you will see from my resume, I have been working in the hospitality industry for many years, mainly at the Nataraj Restaurant in Camberwell. I started there as a casual waiter while I was studying at Swinburne, and worked my way up to the position of General Manager, with responsibilities for operations, staff supervision and training, and all aspects of service delivery and management. I very much enjoy a leadership and mentoring role, and I believe I am very effective in it.

However, I have spent too long in this single position, and I recently resigned to give myself time to find a career role in a larger and more structured organization, which would present wider challenges and give me an opportunity to grow further in the industry.

I hope that you will give me an opportunity for an interview, so that I can provide more information about my skills and background, and find out more about what your requirements are for the above position. I am available at any time, and I look forward to your further advice.

Yours sincerely,

Radja Verhage

Contact details:

Email: radjav@gmail.com

Mobile: 0403973860

Home: (03) 9380 8453

Sample CV

Here's my CV as a sample... please let me know of any errors so I can update...

Radja Gerard Jan Verhage

7/600 Station Street,

Carlton North, VIC 3054

Mobile: 0403 973 860

radjav@gmail.com

Objective

To continue professional development in the hospitality industry, to:

· Extend my knowledge and experience of all aspects of the Hospitality industry

· Work in an International environment to broaden my Australian experience

· Develop a career path within the industry, suitable to my interests and abilities.

Education

2000-2002

Swinburne University of Technology Bachelor of Business (studies discontinued) · Completed 3 full semesters · Completed: Accounting, Marketing Concepts, Microeconomics, Organisations and Management, Law in Global Business, Quantitative Analysis, Introduction to Information Systems, Market Behaviour, Marketing Planning, Marketing Research, Human Resource Management 1 and International Business Law.

1994-1999	British International School Jakarta, Indonesia International Baccalaureate Programme · Physics, Indonesian, Theatre Arts, English, Mathematics, Information Systems, Theory of Knowledge (philosophy), CAS Program (Creativity, Activity and Service) · Received academic achievement award for extended essay (mini thesis)
1993-1994	Chinese International School Hong Kong

Other Training

2005-2006

Look Performing Arts School Jakarta, Indonesia Part time studies over 8 months · Acting, singing, voice and movement and public speaking · Class leader and manager

References

David Lee – Owner of Little Peninsula – (61) 402313686

Harry Tsiaples – Owner of Nataraj – (03) 98826872

Keke Harun – Owner of Look Inc. – (6221) 3162764

Work Experience

Nov 2001 – July 2005 Nataraj Café and Restaurant East Hawthorn, Melbourne

Dec 2006 - Present

Nataraj is a popular and extremely busy café/restaurant in East Hawthorn, Melbourne, with seating capacity of around 200 and serving up to 600 – 800 people on a busy Saturday.

Started as a food and beverage attendant, later promoted to positions of increasing responsibility. Ended up as operations manager for the establishment, a position held for a year.

Highlights:

· 2001 – 2004 Waiter/Barista:

o Responsible for customers service in a designated section (20 tables).

o Taking orders and making beverages, espresso coffees and cocktails.

· 2004 – 2005 Supervisor:

o Responsible for all aspects of staff training.

o Liaised with the general manager, kitchen staff, floor staff, bar staff and barista.

o Responsible for opening and closing of the establishment.

· 2006 – 2008 Operations Manager:

o Fully responsible for all cash transactions with staff and customers.

o Handled all staff and customer issues and complaints, often under busy and pressured conditions.

o Managed staff roster and work schedule for floor and bar staff.

o Responsible for creating new strategies to improve staff training, increase the supervisors’ and other staff member’s efficiency, and keeping the team as a tight unit.

· 2008 – 2010 General Manager

o Responsible for all aspects of running the restaurant, including:

§ Order liquor and bar/floor supplies.

§ Manage an operations manager, a bar manager, 2 supervisors, and all the floor/bar staff to ensure excellent service is maintained.

§ Process and prepare each day’s take for the accounts department.

§ Analyze summary results relating to the restaurant’s operation and expenditures to improve strategies and procedures (wage percentages, food costs, etc.)

§ Liaise with the head chef and executive chef, to ensure kitchen productivity and politics are in order, and share advice on any issues or problems encountered.

§ Present information to the owner and assist in developing goals and achievement strategies.

July 2006 – Feb 2007 Little Peninsula Melbourne CBD

Little Peninsula is a small wine/cocktail bar/cafe in the heart of the city, and attracts business workers in the area. On Fridays and Saturdays, it operates as a bar only, and is extremely busy.

Worked as bartender/barista in the daytime and performed as DJ on Fridays and Saturdays.

Highlights:

· Bartender:

o Produced cocktails and served drinks at a very fast pace.

o Ensured glasses are cleared and cleaned.

o Responsible for cash transactions with customers.

· DJ:

o Doubled the amount customers by playing the preferred music styles for the listeners/customers.

o Helped set up the DJ booth (layout and installation).

o Regularly checked, maintained, and cleaned the DJ equipment.

Oct 2005 – July 2006 Look Modelling and Talent Agency Jakarta, Indonesia

Look Agency is Jakarta’s leading fashion modelling and talent agency, representing over 100 models, TV personalities, presenters, artists and musicians.

Worked as a fashion model in more than 50 major fashion events, video clips, celebrity functions in Jakarta, and as a photographer’s model for advertisements in fashion magazines.

Highlights:

· Runner up in the Indonesian MTV VJ Hunt 2006 Finals, from over 6000 contestants

· Headline DJ at several major fashion events

· Designed and implemented the sound and music for a fashion show, “The Forbidden Baduy”, a music production mixing ethnic Baduy (West Java) music with modern dance music

· Managed and directed several school performances, presented for production companies in Jakarta

· Master of Ceremonies for a number of major functions in Jakarta

Major Interests

DJ	A passion for music and entertainment has been increasingly directed to DJ performances over the last 2 years. These have been enthusiastically received at many events and parties in Melbourne and Jakarta.
Band Leader and Manager	Major interests have always been performing music and I have formed, led and managed bands since high school. These included a leading Melbourne ska band (the Flingers 2001-2005); and a band in Jakarta (the Plutonians 1998-2000). Lead vocalist, lead guitar, song writer and composer; managed band and events; and produced 3 EP CDs.

Languages

English and Indonesian